The five cost drivers
- Census and users: patients served and staff seats are the biggest driver.
- Product mix: home health, hospice, and therapy lines are priced separately.
- Modules: eligibility, remittance, and analytics add-ons change the total.
- Implementation: data migration and training scope vary by agency.
- Support: some vendors include it; others charge per ticket or per year.
Comparing quotes fairly
| Question to ask | Why it matters |
|---|---|
| Is support included? | Per-ticket support fees add up fast during onboarding |
| What does implementation cover? | Data migration scope varies widely between vendors |
| Are eligibility transactions metered? | Per-transaction fees grow with your census |
| What are the renewal and exit terms? | A low year-one price can hide steep renewals |
The hidden cost line: rework
The most expensive software is the one that lets documentation errors reach billing. When comparing prices, weigh the cost of denials and QA rework your current process produces — a system that catches errors upstream can pay for the difference.
Next step
See how DSL handles this on a walkthrough tailored to your agency.